Fax is a preferred method of communication of countless businesses globally. Of course, the security and confidentiality offered by fax communication are unmatched.
However, the initial, as well as maintenance cost of setting up a fax machine, can be a hindrance. This is why most professionals turned to online fax services to handle their fax needs.
CocoFax is one of the most popular online fax services used by professionals all over the world. As such, it can be important to learn how CocoFax fares when we are talking about its fax services.
Therefore, here is a complete CocoFax review which you should read if you are thinking of trying CocoFax or any other fax service. You will know how CocoFax works and how it rates in every aspect that counts.
Part 1: CocoFax Overview
CocoFax is a free online fax service provider which you can use to send faxes from your computer or phone directly through the internet. There is no need for a phone connection or even a fax machine.
With CocoFax, you get a range of features that concern business fax solutions. While most online fax services give you the freedom to send faxes to anyone, CocoFax also allows you to receive faxes as well.
Further, with CocoFax, you are not just limited to using your desktop computer at work. You can send and receive faxes through your laptop, Android smartphone, iPhone, iPad, and any tablet as well. There is no internet capable device that CocoFax doesn't support.
Part 2: CocoFax's Architecture
Let us take a moment to understand how CocoFax works in order to send and receive faxes without a phone line or a fax machine.
Typically, fax communications work on phone lines, which in turn are compatible with analogue electronic signals. However, when it comes to the internet and other digital age communication methods, they rely on digital communication for transmission of data.
Therefore, conventionally, fax and the internet would not work with each other and you could send and receive faxes only through a fax machine operating on phone lines.
However, CocoFax acts as a translator between the internet and fax technology. Therefore, all the faxes that you send and receive pass through CocoFax and get converted to the other medium.
It offers two ways to send and receive faxes:
CocoFax's web dashboard
The web dashboard of CocoFax can be accessed once you have a CocoFax account. This dashboard opens in any web browser of your choice. You can send faxes from here and check your received faxes here at any time.
CocoFax's Email to Fax Service
The email to fax service of CocoFax allows you to fax from email directly. You can send faxes from your Gmail account or any other email client, and receive faxes directly on them too.
2.1 Free Fax Number With CocoFax
A fax number is important whether we talk about sending faxes or receiving them. When you are sending a fax, the recipient will get your fax number so they know where to send a reply. And people are going to send you faxes on your own fax number.
Traditionally, people used to get faxes from their telephone company. While this wasn't an easy process, this was the only one.
However, since CocoFax offers you the option to send faxes without phone lines, it also takes care of the fax number part for you. CocoFax assigns you your own fax number which you can use to send and receive faxes.
The free fax number provided by CocoFax is valid for a limited time and its purpose is so you can check out CocoFax's services. If you like the fax number, you can sign up to keep it permanently.
2.2 Custom Fax Number With CocoFax
When you get a CocoFax account, CocoFax gives you the option to choose your own fax number. This is a great comfort as well as luxury.
Since most of the people who are using fax services are professional freelancers and businesses, they want a fax number to match their company and brand design. CocoFax realizes this and this is why the luxury of custom fax numbers is nothing to be understated.
Part 3: Sending and Receiving Faxes with CocoFax
Now the important part that matters into the success of an app or service is the ease of use. When we are talking about CocoFax, there are multiple ways for you to send and receive faxes. With each way, the steps to use it are very simple.
3.1 Fax through Web Browser
Let us first discuss sending and receiving faxes through CocoFax's web browser:
Sending Faxes through Web Browser
Step 1: Create a CocoFax account and you will be given a 30-day free trial period. During signup, CocoFax also allows you to create your own fax number from the list of options that it provides.
Step 2: Once you create a CocoFax account, you will be taken to your personal dashboard. Alternatively, you can log into your CocoFax dashboard at any time through the website.
On your web dashboard, you can find various CocoFax's tabs and features. To send a new fax, click on the 'Send Fax' button at the corner of the dashboard. The popup window to create a new fax will open.
Step 3: You will draft your fax in this new fax popup window. Fill in the fields as below:
In the 'To' textbox, you can enter the fax number of the recipient directly. You can also enter multiple fax numbers separated by a semicolon. The fax will be sent to each of them.
You have the option to add a note to the text. This note will appear on top of the fax document on the receiver's end.
The cover page field is optional as well. If you type anything in this text box, it appears as the first page in the receiver's text document. You can choose to leave this field empty.
The most important thing is attaching the fax document. You can upload a document from your computer or through the cloud. CocoFax supports a wide array of formats which include: pdf, doc, docx, xls, xlsx, png, jpg.
Once the fax is drafted, you can double check all the information and click on the 'Send' button. CocoFax will transmit your fax to the receiver promptly.
When the receiver receives your fax, you will get a delivery notification about it. Even in the event that your fax wasn't delivered, you will get a notification about the same.
Receiving Faxes through Web Browser
Receiving faxes on your CocoFax web dashboard is a very easy process. Once you have the free fax number that is assigned by CocoFax, you can share it with any person you choose.
When someone sends you a fax on this fax number, CocoFax immediately delivers it to your CocoFax dashboard. You can check your received faxes at any time in the 'Inbox' tab of your dashboard.
3.2 Fax through Email
CocoFax's email to fax feature is one of the best and most widely used features/ It allows you to fax through any email client you choose. Just follow these steps in order to use it:
Sending Faxes with Email to Fax
Step 1: Get a CocoFax account with their 30-day free trial. You will get to choose your own fax number. Make sure that you register the correct email through which you wish to send and receive faxes.
Step 2: Open the email client on your phone or PC. Click on the option to create a new email. The new email popup will open. You will draft your new fax here and it is very similar to sending an email.
Step 3: In the 'To' field where you generally enter the email address of the recipient, you will enter their fax number followed by '@cocofax.com'. For example, if their fax number is 123456, you will have to enter:
123456@cocofax.com
In the subject field, anything you enter will appear as a note on top of the fax document. You can choose to leave this field blank if you wish.
In the email body, anything you enter will appear as the cover page of the fax document. This is the first page of the fax that the receiver will receiver. You can choose to leave this field blank too.
Lastly, you can attach the fax document with this email. You can also add multiple documents together. Make sure that you don't have any special characters in the file name.
Step 4: Once you have double checked all the information, click on the 'Send' button. CocoFax will receive your email and transmit it as a fax document to the receiver.
When the receiver gets this fax document successfully, you will get an email notification in your inbox. You also get a notification if the fax isn't delivered successfully.
**If for any reason your fax is undelivered, the probable causes are that the receiver's fax machine is turned off, it is busy, or you entered an incorrect fax number. Theoretically speaking, there will be no shortcoming on CocoFax's end.**
Receiving Faxes with Fax to email
Once you have registered your email address with CocoFax, you will automatically get all the faxes you receive right to your email inbox. The received faxes are converted to a PDF document and attached with the email notification from CocoFax.
You can then read this incoming fax, choose to print it, or forward it to anyone directly.
As is quite evident, there are no hard or complex steps involved in sending or receiving faxes using CocoFax, no matter which way you try. Therefore, in this regard as well, CocoFax gets a green light.
Part 4: CocoFax's Unique Selling Points
There are a lot of features offered by CocoFax that you wouldn't find anywhere else. These features are a major reason why CocoFax is so popular as compared to its competitors.
These special aspects make CocoFax nothing short of the most high end fax machines you can find out in the market
Some of these unique features include:
Delivery Reports
If you use CocoFax, you will get a delivery confirmation of every fax that you send. You get notifications in your email as well as CocoFax's web dashboard. You will know if the fax was delivered successfully or unsuccessfully. These delivery reports also contain other important information as well.
Faxing Images
CocoFax supports sending and receiving in the fax documents. You can transmit the image file directly with CocoFax, without having to learn any added sorcery. You can receive images as well.
Email to fax
The email to fax technology is a revolution in the field of fax. With CocoFax, you can now send faxes directly from your email. You can also receive faxes in your email inbox too. This is similar to sending and receiving emails, just a lot better.
No App Installation Required
The need to install an app on every device often makes the process not really worth it. This is why CocoFax offers you unparalleled portability by providing you with a web dashboard. You can send and receive faxes from this web dashboard through any device without downloading any app on the system.
Lifetime Storage
CocoFax keeps safe all the faxes you send and receive. You can read them at any time later through CocoFax's dashboard. You can choose to delete them if you like, else they will be accessible to you forever.
When we look at these unique features of CocoFax, we cannot really say no to CocoFax. So far, it fares very well seeing that these features are not generally available without a fax machine. However, CocoFax offers you so much and even more with no hardware requirements.
Let us evaluate CocoFax in more aspects to see if you should use CocoFax or something better:
Part 5: CocoFax's User Support
No matter how good and simple features are present in an application, good customer support is a must. Most apps have good products but they fail to provide decent support to the user. The end result is that the user falls into a problem that cannot be solved, and stops using the application.
However, CocoFax is different in this regard. It has a good customer support team set up that is ready to handle the queries and complaints of their users 24x7. The response from the customer support is prompt and they handle the issue as soon as possible.
That is quite an admirable achievement considering the high number of users they serve. The brand value of a product lies in how they treat their users. This is why CocoFax has such a high brand value.
You can provide any feedback and suggestions to CocoFax through by filling out the form at this link: https://cocofax.com/contact.html.
If you want to contact their customer care for an issue, you can shoot a mail at:
support@cocofax.com
Part 6: Pricing
A major reason for using an online fax service as compared to a fax machine and phone line setup is that people don't like committing to the high initial costs. CocoFax realizes this and this is why it has the cheapest fax plans in the market.
To start with, you get to enjoy the first month totally free. If you like CocoFax's services during the first month, only then you can renew it for the second one. If you cancel during the first month, you are not charged anything at all.
After that, the subscription plans of CocoFax are really attractive. For a low monthly subscription, you get enough incoming and outgoing fax pages to handle all your needs. We compared it to a variety of online fax services, and CocoFax's plans turned out to be the best value for money.
CocoFax Benefits
There are a lot of advantages of using CocoFax. Obviously, you must have discovered many of them while reading the review. Here are some other benefits of CocoFax that make the service worth it:
1. Portability
You are not confined to your office to send and receive faxes. With CocoFax, you can use your cellphone to send a fax even when you are taking a walk in the park. You no longer have to stay close to your fax machine for faxing.
2. Savings
If you calculate the cost of owning a fax machine in your head, the net sum will disappoint you. There is not only the cost of the machine but also the cost of ink, paper, and regular maintenance (not to forget the effort it takes to get a phone connection and fax number).
CocoFax eliminates all of these costs by offering a to the point fax solution with a cheap monthly subscription.
3. Reliability
Reliability is a priority of businesses who want a fax solution to handle their professional communications. CocoFax scores very high in this regard. You won't be missing any faxes and there will be no server downsides on CocoFax's end.
4. Receiving Faxes 24x7
With a fax machine, you had to keep it switched on when you were expecting fax. However, CocoFax receives your faxes all the time, whether your devices are switched on or off.
There are, of course, many other advantages of using CocoFax. However, it is best to explore the rest through the free trial that CocoFax offers.
The Verdict
When it comes to sending and receiving faxes online, there is nothing better than CocoFax. It is the best service that we have seen in a long time; and by the looks of it, CocoFax is going to be a leading fax service provider for a long time.
Therefore, go ahead and use CocoFax without a worry.
