Uber mistakenly charged a user about $14,000 for a ride that lasted for just 20 minutes when it should've been below $20.
That's one of the worst things that could happen to you during your commute, and to make things even worse, this isn't the first time that the ride-hailing app issued an exorbitant bill.
The $14,000 Ride
This all went down in Ontario, Canada, in the city of Toronto. After the short trip, Uber charged a rider 18,518.50 Canadian dollars, which translates to over $14,000, when it should've been under $20.
The Comeback did the math for this one, figuring out that the ride from 12a Widmer St. to 30 The Queensway was about 5 miles and that it should've been between CA$12 and CA$16.
The receipt's screenshot confirms this event, and according to Slate Magazine, it first turned up online when an Instagram user who goes by the name of votethehish posted it on their private account.
Now Emily Kennard, who claims to be a friend of the Uber user, shared the photo on Twitter and spread the word.
My friend was charged 18K for a 20 Min ride (!), and they are sticking to it. What in the world??? This is insane! @Uber_Support @badassboz @Uber pic.twitter.com/RjFihVLKIC
— Emily Kennard (@emilykennard) December 9, 2017
The California-based company has issued a full refund already, but the thing is, it only did so eventually and not immediately. This partly explains why Kennard said that "they are sticking to it."
It is. He disputed and they aren't backing down. — Emily Kennard (@emilykennard) December 9, 2017
Uber cleared things up, saying that the error that caused the issue has been fixed already.
"There was an error here and it has been resolved. We have provided a full refund to this rider and apologized to him for this experience. We have safeguards in place to help prevent something like this from happening, and we are working to understand how this occurred," an Uber spokesperson told Slate Magazine.
Other Incidents
As mentioned earlier, Uber has done this sort of thing before.
For starters, Business Insider reports that a user in Philadelphia was charged about $30,000 because of a glitch in 2016, and a female rider in Manhattan was charged $12,000 for a trip that's supposedly $56.40.
That's not all either. A couple in Milwaukee was charged $898 for a $214 ride because a surge was in place, which shot up the cost by 8.6 times the normal amount.
Have you run into a problem similar to this with Uber before? If so, feel free to hit us up in the comments section below and let us know about your experience.
