The so-called iPhone 6 Plus Touch Disease is finally getting some proper attention from Apple, as the company just announced an official repair program for the issue.
While some might have hoped it would be free, however, that's not the case. Apple announced that for a $149 fee, it will take care of certain issues affecting iPhone 6 Plus smartphones. Nevertheless, this is still substantially more affordable than Apple's previous $329 service charge.
In a service document, Apple acknowledges that some iPhone 6 Plus units may experience flickering on their display or some issues with multitouch after several drops on a hard surface, followed by additional "stress."
Terms And Conditions
"If your iPhone 6 Plus is exhibiting the symptoms noted above, is in working order, and the screen is not cracked or broken, Apple will repair your device for a service price of $149," explains the company.
In other words, this refers to the iPhone 6 Plus Touch Disease, although the company never refers to these issues using this phrase. The part about the iPhone being dropped multiple times on a hard surface, however, indicates that Apple is still not willing to admit that some kind of engineering defect may be in the mix.
How The iPhone Touch Disease Manifests
The Touch Disease mostly affects iPhone 6 Plus units, although it's not limited to this model — other iPhones may experience such issues as well. If your iPhone has been hit by the Touch Disease, the display may start to flicker, you may see a gray bar at the top of the screen, and you may experience screen unresponsiveness to touch.
Based on user reports that have flooded the internet so far, the problem is quite widespread and Apple's new repair program goes to prove that it's not exactly a small-scale issue. Apple's solution comes as may iPhone users criticized and even sued the company for continuing to charge $329 to fix out-of-warranty units although it was aware of this Touch Disease.
iPhone Touch Disease Reimbursements
Customers who have already fixed their iPhone affected by the Touch Disease before this new repair program was announced, paying the full $329, will get the difference so they'd only be charged $149.
Meanwhile, those who are still dealing with the iPhone 6 Plus Touch Disease can now fix their device for $149 at Apple retail stores, as well as authorized service providers.
Good To Know
This new global repair program covers iPhone 6 Plus devices affected by the Touch Disease for five years after the first retail sale of the device. At the same time, customers should also take into account that Apple may restrict or limit repairs to the country where the iPhone 6 Plus was purchased. Lastly, pricing may vary at Apple authorized service providers.
