Samsung battery woes continue as a Galaxy Note 2 handset catches fire on an Indian flight and a Galaxy S7 edge burns in the Philippines.
The Galaxy Note 7, which was launched and released in August, has been a topic of shame for Samsung because of faulty batteries. Many reports of Galaxy Note 7 battery exploding or catching fire have been reported in many parts of the world.
The Galaxy Note 7 battery snafu has caused the use of it on flights to be banned by aviation authorities of several countries. Samsung had to temporarily halt sales of the newly launched phablet and offer exchange units for the potentially hazardous ones.
While Samsung has officially apologized for the Galaxy Note 7 battery fiasco, it seems that the battery issue is also present in other models made by the Korean company.
Samsung launched the Galaxy Note 2 in October 2012 and many people are still using the phablet. Reports suggest that passengers in an India-based airline IndiGo found smoke coming from an overhead baggage bin just before landing.
The cabin crew of the Singapore-to-Chennai flight found that a passenger's Galaxy Note 2 in a bag had caught fire. Crew members were swift to put out the fire with an extinguisher and put the device in a water container.
"We are aware of an incident involving one of our devices. At Samsung, customer safety is our highest priority. We are in touch with the relevant authorities to gather more information, and are looking into the matter," said a Samsung spokesperson.
Another case of a Samsung handset catching fire was reported in the Philippines. Weng Briones claims that her Galaxy S7 edge started burning for no apparent reason. The user also posted some images of her Galaxy S7 edge on Facebook, which clearly shows that the device had gone through high temperatures.
According to Briones, her daughter was using the phone when suddenly smoke started to come out of it. She splashed water on the phone and then covered it with a wet towel.
The user was disappointed with the device and took it to the Samsung store from where she had bought it. Briones claimed a refund because she does not want another device in exchange for the burnt one.
The staff at the store gave a full refund and the company's marketing head gave a call to the customer confirming that Samsung will investigate the incident.
Although, Briones did not take a new phone in exchange of her old phone, she praised Samsung for the after sales support she received.
"Kudos to all the staff of Samsung SM City Taytay for their immediate action regarding my issue. Inspite of the unfortunate incident, I am however, impressed by their aftersales-support. Much respect to Samsung. Keep safe everyone," says Briones.
Samsung phones are one of the most popular Android handsets in the market. However, the latest incidents involving the battery will make users think twice before buying a Samsung smartphone.
