There are now more than 70 reported overheating incidents of Samsung Galaxy Note 7 in the United States. This was recently revealed by the government of Canada through its health agency — in cooperation with Samsung — as it underscored a prohibition for the sale and redistribution of any of the recalled Note 7 devices.
The latest figure of the faulty Note 7 devices, which are mainly caused by defective batteries, is notable because it is significantly higher than the number that Samsung claimed it received from the rest of the world.
A statement from the company said that the total number of reported cases globally since Sept. 1 was 35. The same statement included the company's decision to recall all the sold Galaxy Note 7 devices and temporarily stop its sale.
"We acknowledge the inconvenience this may cause in the market but this is to ensure that Samsung continues to deliver the highest quality products to our customers," the statement said. "We are working closely with our partners to ensure the replacement experience is as convenient and efficient as possible."
The 70 cases in the United States is still a low figure in relation to the number of devices sold so far. Indeed, Tech Times previously reported that faulty batteries are found in small percentage of the Galaxy Note 7 in the market. Nonetheless, each emerging report involving an exploding device had been chilling.
For example, a boy suffered serious burns when the Galaxy Note 7 he was using erupted in flames while he was watching videos last Sept. 10. He was rushed to the hospital after a frantic 911 call. Another report detailed how the phone decimated a Jeep Grand Cherokee in Florida after its owner left the four-day-old Note 7 charging in the car's center console.
Samsung is in the process of investigating the cause of the battery defects. The most recent pronouncement states that the company is still trying to determine affected batteries by evaluating its supply chain. This could mean that there is still no concrete mechanism in place that can identify the defective batteries. This probably explains why the company issued the recall.
For those responding to the recall or seeking to exchange their devices, Samsung said they must contact their sellers or operators. However, there are cases when Samsung does accommodate the recall and exchange process. For instance, it maintains a dedicated website for that very purpose for its Canadian customers.
Photo: Isriya Paireepairit | Flickr
