Samsung is now working closely with the U.S. Consumer Product Safety Commission or CPSC, making the Galaxy Note 7 recall official.
The two entities involved have each made an announcement regarding the matter at hand, with both of them noting that they are now cooperating to finally settle the issue.
Samsung Electronics America President Tim Baxter spoke for the company.
"Samsung continues to ensure that consumer safety remains our top priority. We are asking users to power down their Galaxy Note 7s and exchange them now. New Note 7 replacement devices will be issued to exchange program participants upon completion of the CPSC process. In the interim, consumers can return their Note 7 for another device," the executive says.
Meanwhile, the CPSC has confirmed their joint operations to resolve the problem.
"CPSC and Samsung are working cooperatively to formally announce an official recall of the devices, as soon as possible. CPSC is working quickly to determine whether a replacement Galaxy Note 7 is an acceptable remedy for Samsung or their phone carriers to provide to consumers," the agency says, noting how dangerous lithium-ion batteries are.
As a little refresher of what has been going on, the South Korean company announced that customers across the globe who bought the smartphone in question must return it immediately because of reported cases where units exploded.
To make sure that buyers of the product aren't getting the short end of the stick, it started an exchange program that'll let them get a replacement model of either a Galaxy S7 or Galaxy S7 edge, which is now pending for approval from the CPSC.
Thanks to all those measures, it's safe to assume that most consumers are happy. Some even commended Samsung for its actions. However, not everyone was pleased with how the company carried out its plans. For example, Consumer Reports criticized the brand for not handling the recall with the CPSC.
To sum things up, Samsung is now willing to go through governed procedures to complete the Galaxy Note 7 exchange program, working with the CPSC to do just that.
In other related news, the Federal Aviation Administration or FAA recently issued a warning to consumers about using the device during flights, as charging it or keeping it on poses a risk that could harm others.
At any rate, what do you think of Samsung's latest move? Feel free to leave a comment below and let us know.
