Online music streaming service Spotify was down for about an hour on the night of Friday, April 1 but the service is now back to normal.
Spotify has about 100 million active users, which includes about 30 million paid users. Spotify is one of the most popular music streaming services and customers can access millions of songs via the app.
"Spotify gives you instant access to millions of songs - from old favorites to the latest hits. Just hit play to stream anything you like," says Spotify. However, this tagline was off on the night of April Fool's Day as the service went down.
Many users complained that they were unable to access the desktop or mobile app. Users experienced different errors, such as incorrect password (even if the correct password was keyed in), no account details found on the service, unable to log on to the service via Facebook and more.
The downtime left many customers disappointed and some Spotify users also expressed their frustration on Twitter.
@SpotifyCares @Spotify so please get back to me or refund me my $10 so I can make ANOTHER account without FB and pay again for a month
— Odium Ares (@Joshb2k15) 2 April 2016
@Spotify @SpotifyCares @SpotifyUSA somethings going on with my account. Logged out. Won't let me log in, not with Facebook either. HELP ME!! — Tyler Stefanelli (@TylerStefanelli) 2 April 2016
Spotify was aware of the problem and also quick enough to tweet back confirming that it was investigating the issues.
We are investigating some issues and finding out more. Thanks for your reports - we’ll keep you updated here. — Spotify Status (@SpotifyStatus) 2 April 2016
With over an hour of downtime, Spotify confirmed via a tweet that the service was back on.
All systems are go. Please proceed to Rock! — Spotify Status (@SpotifyStatus) 2 April 2016
For the uninitiated, customers can opt for the free service or pay $9.99 per month for streaming music via Spotify. With the free service, customers have to bear with ads, while paid subscriptions do not have ads. The audio quality is also improved for paid subscribers. The free service allows for streaming music online only. However, paid customers can download music for offline listening. Spotify is also offering a 30-day trial period of its Premium paid service to attract more customers.
While Spotify was able to address the latest downtime problem swiftly, service interruptions can have a lasting impact on customers who want on-demand music, especially paid subscribers.
Photo: Sorosh Tavakoli | Flickr
