There is no such thing as a perfect phone, but Samsung got pretty close to it with its flagship duo Galaxy S7 and S7 Edge.
However, as the device gets more hands-on time with customers, some owners are noticing a few peculiar quirks happening on their Galaxy S7s.
More and more complaints are piling up about the Galaxy S7 acting up as if the Recent Apps/Multi-Window capacitive key is being pressed, when in fact, it actually isn't.
"I keep getting multi window popping up for no reason. I rest my phone on my pinky when I use it and wonder if that has something to do with it. Like the capacitive key is shorting on the frame and registering my pinky as a capacitive key press. I've watched as it happens and my pinky is no where near the recent apps key, basically dead center on the charging port," user "superemekizzle" says on the popular XDA-Developers forum.
Initially, it was believed to occur only on S7 Edge variants probably because of the curved screen. However, other users with the regular S7 also report having to deal with the same issue.
Be it a rogue pinky press or not, other Galaxy S7 owners are sharing similar incidents with the false key press occurring shortly after unlocking their device. The issue has already been brought up to Samsung, and the company says it has issued a 60 MB update that should fix the problem.
Of course, it likely won't fix everyone's problem with that phantom key-press bug. If that's the case, Samsung suggests the normally reliable route of going through a factory reset. Yes, it is quite a hassle to have to factory reset a device and set it up all over again, but doing so is usually the best solution.
Another user on the same thread on the XDA forum, "Zychic," performed the factory reset and says it worked. This specific user would often see their Multi-Window activated after five to 10 seconds of unlocking their device. After the factory reset and unlocking their S7 "over 40 times," Zychic reports that their device is now working as it should.
Photo: Răzvan Băltărețu | Flickr
