Apple customers no longer have to visit the nearest store to be able to get answers to questions related to some of its products. Apple Support launched a Twitter account on Thursday to provide customer service, tips, tricks and tutorials.
Apple Support's Twitter account went live at 8 a.m. EST, and will now directly help customers solve their issues.
Tips and tutorials from the same Apple Advisors you know and trust - now available on Twitter. #AppleSupport pic.twitter.com/ERVDMUjXO1
— Apple Support (@AppleSupport) March 3, 2016
The tweets are already rolling in, with the account already receiving close to 600 tweets. Some Twitter users are using this as an opportunity to offer suggestions, while others are looking for help with OS X problems, iTunes and Apple Music complications and iPhone issues, such as how to fix scratches on the device, battery trouble and being unable to connect to the Internet.
@JaredKoon We're here to help, please send us a DM with the device and iTunes version you're currently using so we can get started.
— Apple Support (@AppleSupport) March 3, 2016
@AppleSupport i have just spilled a cup of green chamomile tea at my iphone. What i should do now?
— Yan Davidovich (@frizzby) March 3, 2016
Customers with a specific problem are asked to DM the Twitter account so that the Apple Geniuses can further assist, although some issues are solved in 140 characters in a direct response.
It's also important to know that the company is only offering support on Twitter in English, so those who are not native to the language will have to contact an adviser through the Support website.
We expect there to be lots of ridiculous questions tweeted by users, but it seems like people are really taking the customer service seriously. That doesn't mean we won't see some people trolling the account in the future.
Certain Apple products, like Beats 1, Apple Music and the App Store, as well executives like Tim Cook and Phil Schiller, have Twitter accounts, but the Apple Support page can now serve as a centralized place where customers can get answers. Plus, Twitter has removed its 140 character limit for DMs, and allows links and photos to be shared, making it even easier for companies to talk directly to customers.
Along with offering support, the new Twitter account will also give customers some helpful tips and tricks, including how to turn a list into a checklist in the Notes app.
The Notes app has some awesome hidden tricks. A favorite of ours: how to turn lists into checklists. #AppleSupport pic.twitter.com/6fdzsRT1i4
— Apple Support (@AppleSupport) March 3, 2016
However, users are already tweeting having difficulties getting this feature to work. At least figuring out how to solve these Apple-related problems is now only a tweet away.
Source: Engadget
