Apple Mac Pro users are now eligible for free repairs if they've noticed their units suffering from video issues.
The Repair Extension Program applies to Mac Pro models made between Feb. 8, 2015 and April 11, 2015. Users experiencing distorted video, no video, video instability, freezing, restarts, shutdowns and even stuttered system start ups may have faulty graphics cards in their machines.
By setting up an appointment with the Genius Bar at the Apple Store or getting their machines diagnosed at an Apple Authorized Service Provider, Mac Pro owners will find out if they're one among the many affected by the video card acting up.
According to MacRumors, Apple has sold about 11 million Macs since the second quarter of last year when the first batch of affected Mac Pro models were manufactured. What number of those 11 million Macs sold are Mac Pros exactly, Apple doesn't say.
Checking out the Apple Support Communities pages about this specific Mac Pro problem, however, reveals a few thousand possible customers who could be affected. With over 4,000 views and 50 replies, users discuss whether its a hardware or software problem, how they can get their machines replaced and to share their experiences with Apple Support.
Most of the forums have quieted down since Apple now has acknowledged the problem and is offering free repairs. One user named flur verifies that Apple Support is indeed replacing the graphics card and that Apple's "techs said they had seen this before and know how to deal with it."
Around the same time last year, Apple also offered a similar repair program for 2011 to 2013 MacBook Pros that also suffered from video issues. Like this latest batch of Mac Pros, those MacBook Pros were plagued with distorted video, no video or unexpected system restarts.
More recently, Apple has recalled AC wall plug adapters sold in Argentina, Australia, Brazil, Continental Europe, Korea, and New Zealand. These specific adapters could shock customers if the adapters become damaged. Affected adapters are covered under Apple's AC Wall Plug Exchange Program where customers can get new adapters that won't electrocute them.
