The Hyatt Hotel chain is warning their customers to carefully review their upcoming credit card statements due to malware discovered in their payment systems. According to reports, the security of their guests' credit cards was discovered to be compromised three weeks ago on Nov. 30.
In an email statement, it was explained that the threat was isolated to Hyatt Hotels only and not to any of their affiliates. However, the hotel chain is unsure how long the malware has infected their system and how much credit card information, if any, were successfully stolen.
Hyatt Hotels has hired a third-party cyber security expert firm to investigate the breach and have taken the steps to ensure that their customer's data is better protected.
"We have taken steps to strengthen the security of our systems. Customers can feel confident using payment cards at Hyatt hotels worldwide," said Stephanie Sheppard, a spokesperson for Hyatt Hotels.
This attack on the payment systems of Hyatt Hotels is another in a string of incidents against big hotel chains being victims of malware and credit card data breaches.
Last month, Hilton Worldwide Holdings Inc and Starwood Hotels & Resorts Worldwide were victims of a cyber-attack. The Trump Hotel Collection also reported data security issues.
Hyatt Hotels have set up a call center for customers to contact and to get information about the malware incident. Although the specific type of malware found in their payment system was not named, reports say that it was programmed to collect customers' names, credit card numbers, expiration dates, and internal verification codes.
Customers in the U.S. and Canada may reach the hotline at 1-877-218-3036, while those outside of North America may call +1-814-201-3665. A website has also been set up to update customers regarding the investigation.
Photo: Matt Weibo | Flickr
